SHIPPING POLICY
HOW MUCH IS SHIPPING?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
| Shipping method | Price | Freight |
| Standard Shipping | $0-$59 | $7.99 |
| Free Shipping | $59+ | Free |
| VIP Shipping | all | $12.99 |
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We cannot send shipments to PO Boxes and Military APO/FPO addresses.
CAN I STILL CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at support@chasegift.com before 10pm GMT. We will not be able to make any changes beyond that period.
WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched
Order will be processed within 1-3 business days and an email with tracking link will be sent to you once dispatched.
If you do not receive one, please email support@sandalwave.com All orders require a signature on delivery, make sure your supplied address is attended during business hours
WHICH COURIER DO YOU USE?
Chasegift.com uses 4PX, FEDEX, DHL, USPS
| Courier | European Countries | North America |
| 4PX | 7-15workdays | 7-15workdays |
| FEDEX | 7-15workdays | 7-15workdays |
| VIP | 6-12workdays | 6-12workdays |
| USPS | 7-15workdays | 7-15workdays |
IS SIGNATURE REQUIRED FOR DELIVERY?
A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package.
Why my order was not paid successfully?
Usually, we found payment failed due to bank payment security protection.
Here are some suggestions for you to place the order successfully:
- Would you pls kindly confirm with the bank service at first and then try again?
- (If you have tried 3 times already, please wait for 24h and try again; you can also change another card to make the payment):
How to cancel my order?
Please contact Qorthopedic Customer Care( support@sandalwave.com) immediately once you decide to change or cancel your order.
If your order has been shipped by the time you contact us, you are able to easily return the item to us.
Can't find the solution to my questions?
If your question didn't solve yet, pls contact us feel free.
Email: support@sandalwave.com