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PRIVACY POLICY
sandalwave(”sandalwave”, “our”, “we” or “us”) wants you to be familiar with how we collect, use and disclose Personal Data. This Privacy Policy is meant to help you understand our privacy practices, including what Personal Data we collect, why we collect it, what we do with it, and how we protect it, as well as your individual rights.
sandalwave appreciates the interest you have shown in our products and services by visiting our websites (www.sandalwave.com). This Privacy Policy applies to the Personal Data that we collect or process when you interact with sandalwave Pages.
Your privacy is of sincere importance to us. You have shown your trust in us by interacting with our sandalwave Pages and we value that trust. This means that we are committed to protecting your privacy at all times.
What personal data do we collect and for which purposes?
sandalwave Account Data
You can choose to create an online sandalwave Account to benefit from our services and online shipping experience.
Purchase Data
You can purchase sandalwave products and services in our online store.
Online Feedback Data
You can choose to give your feedback, comments, questions, ratings and reviews in online evaluations (Online Feedback).
Improve our products and service (Improvement Data)
Where we use Personal Data we have collected from you while you have been using sandalwave Products/Services and/or our sandalwave Pages for analytical purposes, we do this in order to improve our Products/Services and to enhance your user experience. We also do this in order to have a general overview of the category of audiences that are interested in which of our Products and/or Services.
With whom do we share your personal data?
We may share your Personal Data with:
To our third party service providers who provide services such as website hosting, data analysis, payment/billing processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, CRM, identity management, event management, marketing intelligence, auditing, fraud detection and other services.
To third parties, to permit them to send you marketing communications, consistent with your choices if you have opted into such sharing;
To third-party sponsors of sweepstakes, contests and similar promotions.
Other uses and disclosures
We may also use and disclose your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable law, which may include laws outside your country of residence, to respond to requests from public and government authorities, which may include authorities outside your country of residence, to cooperate with law enforcement or for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety or property, and/or that of our affiliates or subsidiaries, you or others.
Third-party services
This Privacy Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any website or service to which the sandalwave Pages link. The inclusion of a link on the sandalwave Pages does not imply endorsement of the linked site or service by us.
Third-party cookies or other tracking technologies
We use cookies or similar technologies when you interact with and use the sandalwave Pages – when you visit our websites, use our social media pages, receive our emails, use our mobile apps and/or connected devices. In most cases we will not be able to identify you directly from the information we collect using these technologies.
How long will the Personal Data be kept?
We will retain your Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you to participate in the sandalwave pages; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Your choices and rights
If you would like to submit a request to access, rectify, erase, restrict or object to the processing of personal data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us.
We protect your personal data
We take seriously our duty to protect the data you entrust to sandalwave against accidental or unauthorized alteration, loss, misuse, disclosure or access. sandalwave uses a variety of security technologies, technical and organizational measures to help protect your data. For this purpose we implement, among others, access controls, use firewalls and secure protocols.
Contact Us
If you have any question about this Privacy Notice or about the way in which sandalwave uses your personal data, you may contact us.
Email: support@sandalwave.com
REFUND POLICY
HOW DO I RETURN MY ORDER?
Your order number must be notated in the package.
When we receive the goods, we will give you a refund
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@sandalwave.com.
Please contact our Customer service at support@sandalwave.com to get the return address.
SHIPPING POLICY
HOW MUCH IS SHIPPING?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
| Shipping method | Price | Freight |
| Standard Shipping | $0-$59 | $7.99 |
| Free Shipping | $59+ | Free |
| VIP Shipping | all | $12.99 |
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We cannot send shipments to PO Boxes and Military APO/FPO addresses.
CAN I STILL CHANGE OR CANCEL MY ORDER?
If you need to make any changes to your order, please contact us at support@chasegift.com before 10pm GMT. We will not be able to make any changes beyond that period.
WILL I GET A TRACKING NUMBER?
An email will be sent once your order has been dispatched
Order will be processed within 1-3 business days and an email with tracking link will be sent to you once dispatched.
If you do not receive one, please email support@sandalwave.com All orders require a signature on delivery, make sure your supplied address is attended during business hours
WHICH COURIER DO YOU USE?
Chasegift.com uses 4PX, FEDEX, DHL, USPS
| Courier | European Countries | North America |
| 4PX | 7-15workdays | 7-15workdays |
| FEDEX | 7-15workdays | 7-15workdays |
| VIP | 6-12workdays | 6-12workdays |
| USPS | 7-15workdays | 7-15workdays |
IS SIGNATURE REQUIRED FOR DELIVERY?
A signature is required upon receipt of goods. Please make sure you or someone is available to receive the package.
Why my order was not paid successfully?
Usually, we found payment failed due to bank payment security protection.
Here are some suggestions for you to place the order successfully:
- Would you pls kindly confirm with the bank service at first and then try again?
- (If you have tried 3 times already, please wait for 24h and try again; you can also change another card to make the payment):
How to cancel my order?
Please contact Qorthopedic Customer Care( support@sandalwave.com) immediately once you decide to change or cancel your order.
If your order has been shipped by the time you contact us, you are able to easily return the item to us.
Can't find the solution to my questions?
If your question didn't solve yet, pls contact us feel free.
Email: support@sandalwave.com
